Choosing the right size for your furry friend is crucial for their comfort. Custom products are made to fit, for the pet measurements you provide. For ready made products our comprehensive sizing guide is coming soon

To maintain the quality and longevity of our dog apparel and accessories, we recommend following the care instructions listed in the product description prior to purchase and the care labels provided with each item. Most of our products are machine washable, but some delicate items may require hand washing.

Aren’t they all?! That’s why we love custom orders. We’ll work with you to get the fit just right, whether you’ve got a long-bodied floof, a chunky nugget, or a lanky boi.

Many of our coats and hoodies are made for Melbourne-style weather (aka: four seasons in one hour). If you need something ultra-light, water-resistant, or warm - we’ve got options.

We love bringing your unique ideas to life! If you have a special request or need a custom design for your furry companion, our team is here to help. The same goes for our matchy-matchy human products. Contact us to discuss your vision and create a tailored piece that perfectly suits your pet or you.

You may be eligible for our buy-back option. Please refer to our detailed Repair, Return, Replacement and Return Policy for more information.

We offer a 14-day return policy from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Outside of 14 days, you may be eligible for our buy-back option. Please refer to our detailed Repair, Return, Replacement and Return Policy for more information.

Our processing time varies based on the type of customisation required for your order. Typically, 7-10 business days for custom-made products. Our shipping partners estimates metro area delivery of 3-6 days. Please read our Website and Trading Terms and Conditions for more specific details.

Heck yes! If you’ve got clean, usable materials like denim, fleece, cotton, or even broken accessories, drop us a line. We love giving tired items a fresh twist.

Nothing is wasted. Tiny bits get turned into tags, stuffing, or stitched together to from new fabric for our carry bags. Broken pieces may even become new prototypes. If it’s truly unusable, we work with partners to repurpose or recycle it responsibly.

Circular fashion means we keep materials in use for as long as possible - by reimagining waste into wearable wonders. Instead of tossing things away, we give them a second (or third) life as dog wear, accessories, or even packaging!

We’re proudly scrappy. From using deconstructed clothing and deadstock to repurposing broken toys and offcuts - even our product tags and packaging are made from leftovers. We're not perfect, but we’re transparent and intentional every step of the way.

We rescue items based on condition, safety, and creativity potential! Whether it’s a vintage zip, a retro shirt, or a bed sheet destined for landfill - we look for quality and quirk. Every choice is made with a purpose and a plan.

Because the world already has too much stuff! Making new materials uses energy, water, and resources. Using what’s already here is our way of giving the planet a high-paw!

Sometimes! But we are careful. For example, when a customer requests dog wear in certain team colours, we will use generic colour combinations—never logos, names, or mascots—to avoid any suggestion of affiliation.

We’re committed to ethical and respectful practices. If any brand raises concerns, we will work with them to remove, transform, or clarify product listings and ensure there is no confusion or misuse of their IP.

If you spot a branded item, it’s likely been rescued from landfill or sourced secondhand. We make clear on our packaging and online store that these products are "upcycled by Apawrel", and that we are not affiliated with any brands whose logos may appear.

These are handcrafted from second-hand promotional toys (like the Coles Little Shop series). We clearly state on all listings: “All trademarks and brand names remain the property of their respective owners. These earrings are handmade from second-hand, rescued toys and are not affiliated with or endorsed by any brand.”